COR ENTERPRISES FY 2009-2010
PROGRAM EVALUATION REPORT
Each year, COR sets specific goals, or outcomes,
that we try to achieve in each of our program service areas. These
goals are reviewed at a 6-month interval and again at the end of the fiscal
year. We look to see if we have accomplished what we planned and we
evaluate and analyze the data we have collected in order to improve our
services. We try to identify trends that may be occurring and decide
whether to continue with the same outcomes or make changes. These
outcomes guide our management staff in making decisions as it relates to
personnel or staffing issues, resources needed and overall planning for our
entire program.
In addition, we collect information throughout the
year on stakeholder satisfaction that is reviewed as part of our Quality
Assurance program. The person receiving services, as well as their
team members evaluate our services in a variety of areas. Concerns are
followed up on and suggestions for improvement are discussed at the
quarterly Quality Assurance meeting. A quarterly graph is prepared as
well as a year-end graph identifying any trends that need to be addressed.
(see QA report)
Below, each of our service areas is identified
with the expectations that we had for each objective and the actual outcome
that we achieved.
Organizational Employment Services
For facility-based clients in the document
management services department, the expectation is $50,000 in total wages
paid to clients. We fell far short of this goal and only reached
$38,904. This is significantly down from the previous year, which was
$50,162. Sales were down this last year and efforts to increase work
will be discussed with management. We will keep our expectation at
$50,000 for next year. For woodshop the expectation was $20,000 and
the actual wages were $18,270; this is just up from last year which was
$17,675. Our expectation of $20,000 in wages in the woodworking department
will remain.
For night janitorial, we have an expectation of
$95,000 for total wages paid to all the workers. We exceeded this with
$121,992 in wages paid, which is significantly higher than the previous year
which was $93,800. This is primarily due to the minimum wage increase
over the last year. We will increase our expectation for next year to
$125,000 in wages paid. For
Community Employment Services
Our Employment Specialists work with a wide
variety of individuals with a multitude of needs. Each Employment Specialist
(ES) manages a caseload of direct placement (no job coaching needed),
transitional (short-term job coaching required), and supported employment
(long-term job supports required). We have been finding that the majority of
the individuals our community ES staff work with require more one-on-one
services due to the significance of their disabilities. Due to higher
numbers of referrals we added two ES to our staff during the year. Our
expectations for the fiscal year are as follow:
- 130 individuals referred
- 100 placed into community employment (Status
22)
- 80 maintaining their employment and being
closed successfully (Status 26)
- maintain a 25% or less dropout rate from
services
- maintain a 4.0 month or less timeframe from
referral for services to placement in a job
What we actually achieved this past year:
·
121 referrals (93% of expectation)
·
105 individuals placed into community employment
(105% of expectation)
·
67 closed successfully (84% of expectation)
·
23% dropout rate
·
4.93 months on the average from referral to placement
With the economy continuing its downturn, the
competition in the job market for the few openings available, and the
difficulty of the individuals we worked with this past year we congratulate
our staff for the results they obtained.
As we have increased our ES staff to six, we will
increase our expectations for the 2010-2011 fiscal year to 120 placements
and 90 successful closures.
The individuals served in our supported
employment area are referred to us from the COR facility or from the
Extended Employment waiting list and require long-term supports using
Developmental Disability (DD) funding or Extended Employment (EE) funding.
Our goal in this area was to have:
·
15 referrals
·
12 placed into jobs
·
10 successful closures
·
Less than a 4 month timeframe
We actually achieved
·
15 referrals (100% of expectation)
·
10 placements (83% of expectation)
·
8 closures (80% of expectation)
·
4.93 month timeframe
Individuals requiring long-term supports are
usually the most difficult individuals to assist with employment. The
results obtained by the ES staff are commendable. Expectations for the
2010-2011 fiscal year will remain the same for this area.
Outlying Area Report
We continue to serve several counties and provide
placement services and DD community supports. Over two thirds of our
community support programs are being served in the outlying areas. We
had a goal to have 10 community placements from these counties and achieved
2. Our goal was to have 10 successful closures and achieved 3. Most of the
low numbers are due to a number of clients (8) dropping out of the program
or being placed on hold by VR for further assessment due to their
disabilities making them unable to fulfill employment and placement
expectations or not making contact with COR or the VR counselor.
Timeframe for placement was 5.1 months which exceeded our goal of 4 months
or less. Expectations will remain the same for 2010-11 FY.
Community Based Assessments
This area includes individuals referred for
short-term community work trials and is an excellent service to assess if an
individual has the skills and drive and is ready for competitive community
employment. We always hope that every referral will enter and complete the
program but find this is not the case. This year we had 57 individuals
referred for this service and 58 begin the assessment (due to a carryover
from the last fiscal year). Forty of the individuals completed the
assessment and went on to other services for a 69% success rate. Our goal is
for 85% to be successful but notice that over the years the average is in
the low 70% range. Our goal is to have individuals who succeed and move on
to other services participate in the program for three months or less and
those who show us they are not ready for competitive community employment
participate for less than two months. We achieved both of these goals with
successful at 1.0 month and unsuccessful at 1.3 months. Our funding source
normally allows 60 hours for a community assessment which works out to a
three week period at 20 hours per week. This may vary with the severity of
the disability and individual needs.
Evaluation Services
FY 2010 Program Evaluation
For
Vocational Evaluation
|
|
# Ref. |
#Complete |
# Working Days End/Report Completed |
|
Ist.Half |
23 |
22 |
17.68 |
|
2nd Half |
13 |
13 |
12.7 |
|
Total |
26 |
35 |
16.13 |
• The first half of the year was certainly much,
much better than the second half, regarding the number of referrals and
completions. There were no referrals for the Month of April, 2 for the Month
of May and 1 for the Month of June.
• COR Management met with VR the first week of
July to review the concerns, and to explain how Vocational Evaluations are
currently being done. We also provided information on "NEW" alternative,
shorter-term Evaluations in order to meet more of the needs.
• The second have was complicated due to three
clients either not finishing or taking an excessive amount of time to
compete, over a number of months. I did not count these people in the totals
because they skewed the totals too much. We ended completing the reports
with the information that we had.
• The start of FY 2010-2011 has been strong.
Three referrals to date, one completed, and two who will complete.
• We are anxious to see if the new services
suggested above, will provide new opportunity to increase our services. We
feel, especially after talking the all of the counselors at the beginning of
the month, that they still think our Vocational Evaluations area very good
value and quality. It appeared that it was just the concern of the end of
the year situation at VR and the recent turnover of VR
• We have invited the VR Counselors to join us in
an in depth study of how we perform our services and to review the
vocational evaluation tools that we use. In addition, a couple of new tools
were discussed at the above-mentioned meeting and the VP Counselors are
currently reviewing them and hopefully will provide input as to if they feel
they would be useful tools with their referrals.
• We also implemented a new Program Evaluation
for this FY that will assist in documenting specific hours worked with each
customer and this will accompany the official copy of the Evaluation Report
for each referral. This will also help us in having up-to-date data in
completing the Program Evaluation in general. This was part of the overall
required changes that the State of
• The biggest concern remains getting the reports
out sooner. We are working on that, and it did improve the last half of last
FY.
In-house Job Readiness Training
This program is designed for individuals who we
feel could benefit from a more structured and supervised assessment program.
Individuals who may be new to the workforce, have some pretty significant
behavioral or mental health issues, or are uncertain of their ability to
work due to physical issues are referred to this program. Thirty-three
individuals were served in this training program which includes our DMS,
wood shop and evening janitorial departments. Our goal is to have at least
85% achieve a program benefit, meaning the person completed the training
program and was referred to another department for additional services. We
achieved a 93% success rate for the year which is the highest we have
obtained in a number of years. The average number of months in the program
for a person receiving a program benefit was 1.95 with our goal being 2.5
months or less. For persons not receiving a benefit the average was
1.12 months, which is within our goal of two months or less. We will
maintain these averages for the upcoming year.
Supported Living Services
COR’s supported living program continued to grow during
the 2009-2010 fiscal year. Referrals for this program
come from the State of
Personal/Social
In the Active Choices area, we had a goal to
participate in 48 community outings throughout the year. We met this
goal by participating in at least 48 outings; some outings were events that
we participated in several times. These are reported every quarter to
the case managers in a quarterly review. Active Choices sends out a
calendar of events each month and we are trying to participate in at least 1
outing a week. Expectations will remain the same for next year.
Another expectation was to have 3 guest speakers
over the year to provide in-services to our clients on different topics.
We met this goal with 4 in-services.
Demographics
Changes in demographics from last year to this
year are as follows: 561 individuals were served this year compared
with 532 last year. We are serving approximately 43% females and 57%
males in our services. The 20 – 29 age group is still the largest
population that we serve. Ethnic demographics as a percentage were
virtually the same. VA referrals were down from 25 last year to 13
this year, however, referrals from Voc. Rehab were up from the previous year
by 12 and EE numbers went from 41 to 48. County demographics were
virtually the same. Percentages for primary disability demographics
remain about the same as well. These numbers will be reviewed in COR’s
year –end quality assurance meeting and used in strategic planning.